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 07-03-2018 01:48 PM
 rubberman
 
I am thinking about calling retentions to see if they'll throw me some free data or possibly lower my bill some how without changing my plan. I have the Old mobile share value plan - 20gb for $100. I have 4 lines so after taxes, fees and FAN discount im right at $180 for the month and thats without a NEXT plan. Any tips or advice on talking with them or is it a complete waste of time?
 
 07-03-2018 02:06 PM
Joeybutts
 
Originally posted by rubberman:
I am thinking about calling retentions to see if they'll throw me some free data or possibly lower my bill some how without changing my plan. I have the Old mobile share value plan - 20gb for $100. I have 4 lines so after taxes, fees and FAN discount im right at $180 for the month and thats without a NEXT plan. Any tips or advice on talking with them or is it a complete waste of time?
There's a recent thread on here about new plan changes to the mobile share plans. They're doubling data for only $10 more a month automatically. It's being rolled out as of July first. When you log in to OLAM, you should see pending account or plan changes

Sent from my SM-G892A using Tapatalk
 
 07-03-2018 02:21 PM
 rubberman
 
Originally posted by Joeybutts:
There's a recent thread on here about new plan changes to the mobile share plans. They're doubling data for only $10 more a month automatically. It's being rolled out as of July first. When you log in to OLAM, you should see pending account or plan changes

Sent from my SM-G892A using Tapatalk


thats the advantage plan not the value plans
 
 07-03-2018 06:13 PM
Joeybutts
 
Originally posted by rubberman:
thats the advantage plan not the value plans
Call retentions and see if they'll give you an advantage plan.

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 07-03-2018 07:28 PM
desgnconcpts
 
Originally posted by rubberman:
I am thinking about calling retentions to see if they'll throw me some free data or possibly lower my bill some how without changing my plan. I have the Old mobile share value plan - 20gb for $100. I have 4 lines so after taxes, fees and FAN discount im right at $180 for the month and thats without a NEXT plan. Any tips or advice on talking with them or is it a complete waste of time?


I hope you have better luck than me.
I called after getting the much-talked-about increase in fees since January (my bill has gone up $10 over a year's time w/o any changes at all to the plan). 4 lines, now $170 with all the taxes/fees for 20gb + rollover.

I asked about:
More data
Unlimited plans (that was a pretty quick no-go with no FAN discount and then taxes/fees topping things off, way more expensive)
Asked about the "loyalty" discount -- another no go only for Unlimited plans

I also have 50mb UVerse (not FTTH) that is supposedly $30 a month for life plus 2 regular AT&T POTS lines.
Oh and I also have DTV Now at the $35 (soon to be $40) Go Big promo rate for life -- with $5 HBO.

Basically, nothing they told me made any economic sense for me.
 
 07-03-2018 07:31 PM
10mm
 
Originally posted by Joeybutts:
There's a recent thread on here about new plan changes to the mobile share plans. They're doubling data for only $10 more a month automatically. It's being rolled out as of July first. When you log in to OLAM, you should see pending account or plan changes

Sent from my SM-G892A using Tapatalk


Received notification today of my new bill but doesnt include a price change. Doesn't show pending data change either:/

UPDATE:

Anyone that has the 25 GB MSA plan that hasn't received the data change notice will need to call retentions. Just got off the phone and was told they weren't going to bump mine to 50 GBs for the extra $10 automatically. They can do it manually, but instead she offered to increase mine to 40 GB for the same $110 which I took. Tablets with unlimited data for $20 is still available as well.
 
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