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 01-27-2018 09:58 PM
I just got off the phone from a Telus customer service rep in Guatemala and he called me a racist THREE times. He kept talking over me and had such a strong accent I couldn't understand him so I simply said "I cannot understand your English." He called me a racist three times. Unbelievable. What should I do here? He also refused to escalate the call.
 01-28-2018 01:30 AM
Next time ask him what race he's referring to that you're apparently feeling superiority over... that should shut him up pretty quickly.
 01-28-2018 03:38 AM
Don't you just love out-sourced support? I get it's cheaper but I haven't met anyone who's had a consistently pleasant experience in dealing with support staff located overseas. It ultimately leads to frustrated customers who might end up terminating their business with the company due to that frustration. I've seen it happen with Bell, with my own employer, and other companies too. Sorry for venting and derailing the conversation...I'm just tired of these companies out-sourcing support, especially at a time when there's so much emphasis on the "customer experience". I've been lucky in that every time I called Telus, I spoke to someone in Canada...possibly because I was a corporate customer? I think Rogers is the only carrier to still have full support (for all of their products) in Canada?

Anyway, why not try calling back and hopefully you get a better rep. Or use the online chat.
 01-28-2018 03:43 AM
Not a Canadian carrier but I had a poor experience recently with an outsourced tmobile rep over a billing issue. I call back to get a better rep
 01-28-2018 09:13 AM
In my Opinion which involves all Major Canadian Cell Providers, Telus Mobilicity Provides the Best outsourced Call Center Experience.
 01-28-2018 01:31 PM
I don't think Rogers has any off-shore customer support. I believe they're the only big 3 carrier (possibly the only Canadian carrier) with 100% support in Canada. I remember a friend of the family (who used to work for Rogers about a year ago) said they don't have any overseas customer support. Also, from personal experience, whenever I've had to call Rogers (for tv, internet, cell, etc), I've always spoken to someone in Canada.

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