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 08-11-2017 12:51 AM
glp65
 
Hello everyone,

The LG Rebel that I received from HSN has a defective screen. The screen is less vibrant on one half of the screen, so if I view a video in landscape, it's like looking at it wearing 3D glasses. Anyway, I only really noticed it after activating it and after using .4Gb of data to install some apps. Only made a couple of calls to test it out. It was for my mom, so I wanted to exchange it for another Rebel, but it's currently out of stock.

I just wanted to find if there are any issues returning a defective device to HSN, when some of the data and min has already been used. It was activated with a new number. Once HSN processes the return, does the that phone just get automatically deleted from my Tracfone account or do I have to contact Tracfone, as well.

Thanks!
 
 08-11-2017 01:57 AM
tfusr19 
 
Should not be a problem returning it even if you used some service. You can try removing the phone now or have TracFone do it if you cannot get it done. If you have another device in the account, make it primary before deleting this one.

Perfect example of why people should not defer activation of these phones.

Originally posted by glp65:
Hello everyone,

The LG Rebel that I received from HSN has a defective screen. The screen is less vibrant on one half of the screen, so if I view a video in landscape, it's like looking at it wearing 3D glasses. Anyway, I only really noticed it after activating it and after using .4Gb of data to install some apps. Only made a couple of calls to test it out. It was for my mom, so I wanted to exchange it for another Rebel, but it's currently out of stock.

I just wanted to find if there are any issues returning a defective device to HSN, when some of the data and min has already been used. It was activated with a new number. Once HSN processes the return, does the that phone just get automatically deleted from my Tracfone account or do I have to contact Tracfone, as well.

Thanks!
 
 08-11-2017 02:48 AM
hpham 
 
If I'm not mistaken, there was a case when someone bought a phone bundled with units and a year of service. The phone was defective so he wanted to return it for an exchange. Before sending it back, he transferred the units and service to another phone. When the seller (can't remember if it was HSN or QVC) received the phone back, it was out of stock so they just refunded him the whole purchase price. So he ended up with "free" units and service days on another phone. The seller never reclaimed those units/days.
 
 08-11-2017 07:37 PM
rminor
 
A few months ago I had two tracfones in a row have problems. One activated but I never could make a call. Tracfone said to return it to hsn. Strange but the minutes stayed on my account, texts and data did not. The next hsn tracfone worked a about a week. I returned it, all buckets stayed on my account. Received a full refund both times. Cost $7 each to mail them back.
 
 08-12-2017 07:08 PM
 toronado455
 
Originally posted by glp65:
The LG Rebel that I received from HSN has a defective screen. The screen is less vibrant on one half of the screen, so if I view a video in landscape, it's like looking at it wearing 3D glasses.
Are you sure it's defective? Have you used devices with low quality TFT screens before? The Rebel has such a screen and as such does not have uniform image quality from top to bottom. When you say "one half of the screen" do you mean it gradually gets worse toward the bottom (when viewed in portrait), or is this a different problem?
 
 08-13-2017 02:38 AM
glp65
 
Originally posted by toronado455:
Are you sure it's defective? Have you used devices with low quality TFT screens before? The Rebel has such a screen and as such does not have uniform image quality from top to bottom. When you say "one half of the screen" do you mean it gradually gets worse toward the bottom (when viewed in portrait), or is this a different problem?


For my personal use, I have an LG Sunset. From comparing both their specs on LG's site, the displays appear to be the same. I don't have a similar problem with the screen on the Sunset. Here are three photos in portrait showing how the Rebel looks straight on and looking at it about 45 degrees from the top and from the bottom.

When watching a video in landscape, straight on, no matter the viewing distance, my left and right eye see a different quality image. It actually makes my eyes hurt.

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