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 06-17-2017 11:29 PM
kokercey
 
16 months ago i sim swapped from my Droid mini to my G4 (full price unlocked) all is good. Now I want to deactivate the Mini so i used chat to change my service officially to the G4 but have been told by 3 different reps using chat that the Moto G4 can not be used on tracfone. I am currently using CDMA but was told that it was not allowed on GSM either. Any suggestions
 
 06-17-2017 11:46 PM
kittycatblues
 
My husband and so are both using a Moto G4 on Tracfone with BYOP SIMS for Verizon. My son's is the regular unlocked version and my husband's has the Amazon ads. No problem with either.
 
 06-18-2017 12:14 AM
hpham
 
Originally posted by kokercey:
i used chat to change my service officially to the G4 but have been told by 3 different reps using chat that the Moto G4 can not be used on tracfone. I am currently using CDMA but was told that it was not allowed on GSM either. Any suggestions


Have you used the BYOP option on TF web site to check the G4's serial number and see if it's eligible to be used with TF/Verizon? If you wan to use it as a GSM phone, as long as the G4 can accept a BYOP TF GSM SIM, it can be used. With TF GSM BYOP, you activate the SIM, TF doesn't care which phone you will be using the SIM with.
 
 06-18-2017 11:20 AM
SoNic67
 
I am using a G4 Plus on TotalWireless (Tracfone CDMA), activated on their website.
 
 06-18-2017 12:42 PM
kokercey
 
Originally posted by hpham:
Have you used the BYOP option on TF web site to check the G4's serial number and see if it's eligible to be used with TF/Verizon? If you wan to use it as a GSM phone, as long as the G4 can accept a BYOP TF GSM SIM, it can be used. With TF GSM BYOP, you activate the SIM, TF doesn't care which phone you will be using the SIM with.


Due to my rural location Verizon network is required. I used the phone checker on the TF site and the phone can be used according to it . When i point out that fact to the CSR during the chat I get attitude. This is the same with three different CSRs. I will keep things as they are for now but they pushing me to another provider (Red Pocket) as soon as i use my buckets
 
 06-18-2017 06:10 PM
kittycatblues
 
Originally posted by kokercey:
Due to my rural location Verizon network is required. I used the phone checker on the TF site and the phone can be used according to it . When i point out that fact to the CSR during the chat I get attitude. This is the same with three different CSRs. I will keep things as they are for now but they pushing me to another provider (Red Pocket) as soon as i use my buckets


Is you phone a fully unlocked Moto G4 (rather than a Verizon branded Moto G4 Play)? Have you tried doing the transfer on the website without using chat?
 
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